I’ve heard from constituents about not being able to get refunds for overseas travel cancelled due to pandemic border closures, with losses up to $14,000.

CHOICE has good information if you are trying to get refunds or travel credits > HERE. CHOICE has called for mandatory information standards so consumers know where they stand if travel is cancelled or plans change and the NSW government committed to develop these in November 2021. I’ve submitted questions in Parliament to check progress > HERE.